These terms and conditions set out the agreement between (1) you ('you', 'the customer' or 'your'); (2) Cable and Wireless (Seychelles) Limited ('us', 'we' or 'our').
Your use of the services will be governed by the terms of this agreement. Please read through these terms and conditions carefully.
The words highlighted in bold throughout these terms and conditions have special meanings which can be found in the Glossary at the end of these terms and conditions.
However, you will have the right to cancel the affected services or end this agreement if the changes are significant.
The words in bold throughout this agreement have the following special meanings:
'agreement' the terms and conditions set out in this document, together with all the details set out in any contract document we ask you to sign.
'equipment' any telecommunications or other equipment we supply to you as an essential part of providing the services (including upgrades and replacements). This may include (but is not limited to) any cable modem, set-top box, cables and ducts. This does not include batteries or certain accessories which may purchase from us, nor does it include any equipment which you may purchase from a supplier recommended by us or an alternative supplier. This is referred to as 'additional equipment'.
'home' the property where we or you install apparatus (including but not limited to the equipment) and to which we agree to supply the services .
'Internet access' us providing Internet access, by way of high-speed Internet connection or by dial-up Internet access services through a phone line.
'minimum period' the minimum period that you must keep a service, starting from the service start date or such other minimum period as you have agreed with us.
'minimum specifications' the minimum specifications required to use the services as set out by us.
'normal working hours' these are 8am to 5pm on Monday to Friday. These hours may change.
'Pay-Per-View’ programme' a programme or service which is offered for sale to you as an individual purchase either at specific start times or on demand.
‘Video on Demand (VoD)’ video which is offered for sale to you as an individual purchase either at specific start times or on demand from CWS’ VoD library
'price guides' our current list of charges for the services.
'public communications provider' means a public telecommunications provider duly licensed under the Laws of Seychelles.
'service start date' the first date on which each service is available for you to use or, where no installation is required, the earlier of the date your service is activated.
'services' the services you have ordered including any new, extra or substitute services which we agree to supply you at a later date.
'system' an electronic communications system or network.
‘IPTV services’ the television channels, on demand programmes, Pay Per View programmes, interactive services, and any other content, services, information, websites, applications and/or features which are accessible through the equipment we provide to be connected to your television set.